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10-23-2020 11:33 AM
My chrome book has a red flag on the print symbol: HP ENVY 4520 no longer supported after December. The printer is working. I tried to update software, but got a message that software update for this printer is not available. The chrome book messages seem to indicate that there is a problem with cloud printing. What does that mean? Will my printer stop working in December? What should I do?
10-26-2020 11:30 AM
@1rick I have an update from the R&D team on this concern as quite a few customer's have encountered this issue:
- This email/notification was sent in bulk to all instant ink & cloud printing customers and It was an auto-generated message.
- If the printer firmware is up to date, the printer will not be affected, in anyway.
There's nothing to worry about, just ignore that mail / notification.
And let me know if you need anything else.
P.S: Welcome to HP Community 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
11-18-2020 06:29 AM
You can download the Firmware from this Link: https://ftp.hp.com/pub/softlib/software13/printers/en4520_2023B/EN4520_2023B.exe but you will need a Windows PC
I Am An HP Employee