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‎10-23-2020 11:33 AM

HP Recommended
Product: HP ENVY 4520
Operating System: Chrome OS

My chrome book has a red flag on the print symbol: HP ENVY 4520 no longer supported after December. The printer is working. I tried to update software, but got a message that software update for this printer is not available. The chrome book messages seem to indicate that there is a problem with cloud printing. What does that mean? Will my printer stop working in December? What should I do?

1 person had the same question
3 REPLIES 3

‎10-26-2020 11:30 AM

HP Recommended

@1rick I have an update from the R&D team on this concern as quite a few customer's have encountered this issue:

  • This email/notification was sent in bulk to all instant ink & cloud printing customers and It was an auto-generated message.
    • If the printer firmware is up to date, the printer will not be affected, in anyway.

There's nothing to worry about, just ignore that mail / notification.

And let me know if you need anything else.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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‎11-09-2020 11:31 AM

HP Recommended
Spoiler
 

Is there a link to how to update firm ware for this device HP ENVY 4520?

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‎11-18-2020 06:29 AM

HP Recommended

@Paul4520

 

You can download the Firmware from this Link: https://ftp.hp.com/pub/softlib/software13/printers/en4520_2023B/EN4520_2023B.exe but you will need a Windows PC

KrazyToad
I Am An HP Employee

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