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Mikey21 Student
Student
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message that block the use of the printer

HP officejet pro 8610

The print  chows an error message and they say contact hp support 

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HP Support Agent
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message that block the use of the printer

@Mikey21

 

Could you please help me with the exact error message on the printer?

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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