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‎10-24-2022 04:02 PM

HP Recommended

I purchased the HP ENVY PHOTO PRINTER 7855 years ago and never got the setup ink cartridges. I am trying to install what I have and it is saying that I need the black setup cartridge. What do I do, please help

3 REPLIES 3

‎10-27-2022 04:02 AM - last edited on ‎09-20-2023 08:02 AM by

HP Recommended

Hi @Sugarlips1970,

 

Welcome to HP Support Community!

 

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Let me know if this helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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‎10-27-2022 02:25 PM

HP Recommended

Your PM is saying no link found. There is nothing to open up. Can you send again?

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‎10-27-2022 02:34 PM

HP Recommended

I appears that the only setup cartridge that works is the color. The black one that came is saying use setup cartridge?? What do I do? I bought this a couple years ago and just took it out of box. Please help...I am stuck without this printer working. Thank you so much..

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