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‎10-23-2022 07:11 PM - last edited on ‎10-24-2022 07:51 AM by Retired

HP Recommended

hp envy 7460 printer

I am enrolled in HP instantink. I have used the HP smart app to run diagnostics when I send the test page my printer screen reads cannot print visit www.hpinstantink.com  for more info. I have signed in and cannot find any help.

does anyone know how to help me? please

2 REPLIES 2

‎10-26-2022 03:55 AM

HP Recommended

Hi @mademeink254,

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Let's remove and add web services:

 

To remove Web Services, complete the following steps: 1. From the printer control panel display, touch (HP ePrint), and then touch Settings. 2. Touch Remove Web Services.

 

The printer control panel provides an easy way to set up and manage Web Services. To set up Web Services, complete the following steps:

 

1. Make sure the printer is connected to the Internet using either an Ethernet or wireless connection. 2. From the printer control panel, touch (print apps) or (HP ePrint). 3. Touch Yes to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

 

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

 

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

 

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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‎11-01-2022 02:53 AM

HP Recommended

Hi @mademeink254

 

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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