Create an account on the HP Community to personalize your profile and ask a question
10-23-2022 07:11 PM - last edited on 10-24-2022 07:51 AM by Ric_ob
hp envy 7460 printer
I am enrolled in HP instantink. I have used the HP smart app to run diagnostics when I send the test page my printer screen reads cannot print visit www.hpinstantink.com for more info. I have signed in and cannot find any help.
does anyone know how to help me? please
10-26-2022 03:55 AM
Welcome to the HP Support Community.
I'd love to help.
Let's remove and add web services:
To remove Web Services, complete the following steps: 1. From the printer control panel display, touch (HP ePrint), and then touch Settings. 2. Touch Remove Web Services.
The printer control panel provides an easy way to set up and manage Web Services. To set up Web Services, complete the following steps:
NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee
11-01-2022 02:53 AM
As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.
Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!
I am an HP Employee