my printer won't double side anymore

[Gamefv]

My 8120e double sided until i started using instant ink

now it makes me re feed the paper to double print and that doesn't work anyway

please help

[Dragon-Fur]

@Gamefv 

Welcome to the HP Community --

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@Gamefv wrote:

My 8120e double sided until i started using instant ink

now it makes me re feed the paper to double print and that doesn't work anyway

please help

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Product / Printer Model:  

• HP OfficeJet 8120e All-in-One Printer Series
• HP OfficeJet Pro 8120e All-in-One Printer Series

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type: automatic 2-sided printing

Your post did not capture your Operating System/version.

-- Based on what we know --

Sounds odd -- Instant Ink is not generally related to printer features.

True -- Instant Ink and other features in the printer require the printer to be connected to the Internet.  The printer uses Web Services to connect the printer to HP services.

That the printer "makes you feed the paper" and "that doesn't work anyway" seems to describe a glitch, that is, a break in the behavior without a known or direct cause for the change.

If you have not done so,

Consider a simple Printer Reset --

HP printers – Cannot print

Step   ①   Reset the printer

Depending on your Operating System / version, you might be able to regain use of the automatic 2-sided print option on supported paper size / paper type by reloading the printer software.

-- What else? --

Depending on the underlying reason for the loss of the feature, it might be possible to regain 2-sided printing by simply removing and then re-adding the printer to your HP App.

• Open the HP App
• If needed, Sign in using your HP Account Credentials
• Select the Printer to open the printer menus
• Scroll down to the end and "Remove from app" (Remove the printer from the application.)
• Restart your computer / device
• Open the HP App
• If needed, Sign in using your HP Account Credentials
• "Add" the printer
• Test printing

HP_App_Win_Menu_Options_6

-- What else? --

(Re)Check that your printer is still set to a paper size and type that supports automatic 2-sided printing.

and

(Re)Check that your printer job configuration is set to a supported paper size / type for 2-sided printing.

-- Examples --

EWS_9135_Tray_and_Paper_11EWS_9135_Print_Default_Print_Options_11

HP_App_Win_PDF_Print_3

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-- Reminder --

While you are seeking answers, beware of advice that suggests that you Restore the Printer to its Factory Defaults.  Sure, it might work -- the Restore to Factory also breaks your connection to Instant Ink. 

 Should you have already Restored the printer to Factory and cannot recover access to Instant Ink,

Consider contacting Instant Ink Support

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

⇶  Scroll up / down to "Additional Support"
 Check phone and days / hours of operation.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

• HP OfficeJet 8120e All-in-One Printer Series
• HP OfficeJet Pro 8120e All-in-One Printer Series

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