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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Microsoft Windows 11

I am wondering why with the new package of HP ink when purchased and placed into Hp printer, it states that it is not recognized and cannot use the new ink cartridge.  it's exactly the same.  frustrating since you pay so much for it I cannot use it.  most stores will not allow you to return once package open.

 

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