cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
brex
Level 2
9 3 0 1
Message 1 of 3
210
Flag Post

officeet pro6970 doesn't print cyan

HP Recommended
hp officejet pro 6970
Microsoft Windows 7 (64-bit)

my HP OfficeJet Pro 6970 does not print blue.   color comes out pinkish.   Ran Devise reports<Print Diagnostic Report and CYAN does not print.    Replaced all instant cartridges about 2 weeks ago.   Could it be a bad cartridge or printer problem? 

2 REPLIES 2
Gooomer
New member
6 6 0 0
Message 2 of 3
Flag Post
HP Recommended

You already replaced the inks so it means the problem is your printer printhead (the one that carries the inks and moves from left to right). It's no longer absorbing other ink colors. 

0 Kudos
brex
Author
Level 2
9 3 0 1
Message 3 of 3
Flag Post
HP Recommended

thanks for info.  what is the fix?  replace print head or?    how difficult is it to replace head?

thanks

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation