12-04-2019 06:32 AM
hello since l got a new router my printer won't go online lve tried for days, lve give up, it works fine with a usb cable, my question is how do l keep in contact with my instant ink
Solved! Go to Solution.
12-06-2019 08:22 AM
@walacewell, Welcome to the HP Support Community!
Since the router has changed, the wireless settings on the printer has to be reconfigured to the new router. For Instant Ink to work, the printer should be connected to the Internet.
What is the exact model of the HP printer you are using? It seems like you have entered a wrong model number on your post.
Refer to this document to know how to find the Product Name or Product Number.
To know how to connect the printer to a wireless network, refer to this document.
Let me know how this goes.
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I am an HP Employee
12-13-2019 10:46 PM
when Hp printer Offline displays the status in the printer’s control panel, you might not have connected the printer and computer to the network properly. Try to set the printer to online. Go to Settings and then Printers. Right-click on the printer icon and click Use Printer Online. Double-click on the printer, go to the Printer menu and click Cancel All Documents. There might be a stuck in print job. That would cause the printer to go offline. Reboot the printer and computer. If it doesn’t work, reinstall the driver. Go to Settings then Printers and choose your printer. Right-click on the printer and choose Properties. From the General or Details tab, search for the driver button and select it. Reinstall the printer. Under Printers in the Settings option, choose the printer then remove the printer and reinstall it through the Add printer wizard.