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‎08-02-2024 08:02 AM

HP Recommended
Product: HP OfficeJet Pro 8034e All-in-One Printer

My printer is connected to instant ink but does not when I go to Printers, it says none are connected. I am trying to find page count info.

Category:
1 REPLY 1

‎08-05-2024 09:17 AM

HP Recommended

Hi @meadowland,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with checking page count for your instant ink account printer.

To understand the issue and help you, please share the details listed below:

 

- Are you able to print or copy on the printer using the instant ink cartridges?

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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