cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
107
Flag Post

Solved!

postage paid recycle envelope for Canada

HP Recommended

I have the instant ink program on my HP Office Jet 6962.  The return envelope for cartridges is only postage free if mailed in USA.  Where do I get a postage paid recycle envelope for Canada?

Thank you.

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
15,250 15,228 1,189 1,177
Message 2 of 3
Flag Post
HP Recommended

@davibits, Welcome to HP Support Community!

 

Postage-paid cartridge recycling envelopes are included with most HP Instant Ink shipments*. To maximize environmental benefits, wait until you have three to eight empty cartridges, fill the envelope, and then send them back together.

 

If you do not have a postage-paid recycling envelope, either wait for the next ink shipment or order an extra envelope from your Instant Ink account page.

*Cartridge recycling is not available in Italy or Portugal. Follow local regulations to dispose of cartridges responsibly.

NOTE: 

If you have standard, non-HP Instant Ink cartridges you want to recycle, go to Product return and recycling (in English).

  1. Sign in to hpinstantink.com/signin.

    Your HP Instant Ink account page opens.

  2. On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.

    Clicking Order a cartridge recycling envelope in the Help Center

  3. Review your order, and then click Submit.

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

HI...thanks for the answer to my question.  Your reply was very detailed and helpful to those who don't know about the recycle methods for Instant Ink.  I learned from another source that the envelope that is included with the ink supply is postage paid by the receiver in the USA.  That was really my question.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation