printables tab in HP smart not working

[Lucykm]

The printables tab in HP Smart app on my laptop is not working. It works in my iphone but not the computer. I tried reinstalling the app but still getting the message that session failed.

[A_Gayathri]

Hi @Lucykm,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the Printables tab in the HP Smart app is not working on your laptop but works on your iPhone, it suggests that there might be an issue with the software or settings on your laptop specifically. Here are some steps you can try to troubleshoot the problem:

• Check Internet Connection: Ensure that your laptop is connected to the internet properly. A stable internet connection is necessary for the HP Smart app to access printables.
• Update HP Smart App: Make sure you have the latest version of the HP Smart app installed on your laptop. Sometimes, outdated versions can cause compatibility issues.
• Firewall or Antivirus Settings: Check if your firewall or antivirus software is blocking the HP Smart app from accessing the internet. Try temporarily disabling them and see if the Printables tab starts working.
• Clear Cache and Data: Clearing the cache and data of the HP Smart app might help resolve any temporary issues. You can usually find this option in the settings or preferences of the app.
• Reset HP Smart App: If clearing the cache and data doesn't work, you can try resetting the HP Smart app to its default settings. This option is usually available in the settings or preferences menu.
• Reinstall HP Smart App with Administrative Privileges: Uninstall the HP Smart app from your laptop and reinstall it. Make sure to install it with administrative privileges to ensure all necessary permissions are granted.
• Check for System Updates: Ensure that your operating system (Windows or macOS) is up to date. Sometimes, system updates can fix compatibility issues with apps.

Refer to this document: HP Smart 
HP printer setup (HP Smart app)

I hope this helps. 

Take care and have a good day.

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