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‎07-05-2026 11:06 AM

HP Recommended

I moved and have not used my printer in weeks. I took it out and plugged it in today. 

My page count shows I printed 5 pages today.  I have not printed anything.  There is no paper in the printer.

I can't find a resource on who to contact. 

 

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‎07-06-2026 12:29 PM

HP Recommended

Hello @HannahWichmann, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Officejet Pro 3830 printer.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, 

could you please connect the printer and the device to the Wi-Fi as we can see that the printer is not connected. Once done please sync the printer to instant ink and check the total pages printed for the day you are looking for and give us an update. 

 

Take care and have an amazing day!

I'm an HP Employee.


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