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‎01-31-2026 02:57 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

I have the instant ink contract.  I contacted customer support to assist in getting the contract transferred to this printer.  I was on hold for 17 minutes when the line went dead.  I called back and again was on hold for extended period of time.  I explained that I wanted to transfer the current contract to this printer, respresentative stated that she would enroll me in new account. I did not want a new account I just wanted to transfer the contract.   I explained I was not will to pay an additional fee.  The representative then  hung up on me.

 

This encounter will make me think twice about purchasing an HP device. 

1 REPLY 1

‎02-02-2026 07:29 AM

HP Recommended

Hi @gkneissel,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry to hear about the difficulties you're experiencing with transferring your HP Instant Ink contract. If you're trying to transfer a subscription to a new printer, ensure that your prior printer's subscription is canceled correctly, which can usually be done through your HP Instant Ink account online.

I hope this helps.

 

Take care and have an amazing day!
 

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Jerry_57

HP Support

I'm an HP Employee.


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