printer error Cartridge or account issue, can not print

[Dondon76]

I have a message that says Cartridge or account issue but dont know how to fix this so i can print. I cant find any links to instant ink

[Rita_R2]

Hi, @Dondon76, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

How to fix ink cartridge errors on HP Inkjet printers | HP Support

How to fix 'Incompatible Cartridge' and other errors for HP Instant Ink cartridges | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[Dondon76]

Thank you, i have tried all these and none work.  I have purchase HP ink cartridges not fake ones. I keep getting a message about active subscriptions (i have never had a subscription and dont plan on it) i do plan on buying a different branded printer that is not so complicated to navigate.   I have never set up a payment method.

message i get

"there us an issue with either the installed cartridge or your account payment method. You will be unable to print until the issue is resolved. For more detail, check the [rinter control panel if it has one. Or sign in to your HP account at either hpsmart.com or hpsmart.com/admin for information"

My opinion is i spent good money on a printer and it should work.