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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-06-2019 01:45 AM - last edited on ‎07-02-2019 02:42 AM by Retired

HP Recommended
Product: Hp Envy 5032
Operating System: Microsoft Windows 10 (64-bit)

I have an hp envy5032 printer and have run into a little problem.

I inadvertently set my printer to the factory defaults yesterday and found that I had lost my connection to the Instant Ink facility.  I have been into my account and everything is still showing correctly but I keep getting a message on the screen of the printer which tells me that "The cartridge cannot be used until the printer is enrolled with the Instant Ink.  I know that I am enrolled and the blue light is on constantly on the printer which I think means that it is on-line but, when I am in my account on-line it won't make the connection to my printer.  The message just tells me that it is unable to connect and to try again later.

Does anyone know how I can overcome this please.  I cannot print until it is sorted.  Thank you.

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-06-2019 04:12 AM

HP Recommended

I went direct to HP Chat and have got this sorted now.

View solution in original post

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1 REPLY 1

‎06-06-2019 04:12 AM

HP Recommended

I went direct to HP Chat and have got this sorted now.

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