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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
gailjma
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printer has error message states cartridges not installed correctly after new printer ink installed

HP Recommended
Example: HP officejet pro 8710

I just installed new printer cartridges and the printer states that the cartridges are not installed correctly

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TEJ1602
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@gailjma, Welcome to HP Support Community!

 

I see that the printer is in an error state, let us try to isolate and resolve the issue. Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

If the printer is enrolled in HP Instant Ink, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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