printer ink

[anndenise]

I purchased an HP printer in July, it had a 3 month free ink with it.  I was then asked to sign up for regular deliveries at a cost.  I didn't swant to do this as I'm 79 years old and rarely use the printer so I didn't sign up.  Since then I have not been able to use the printer and a friend has told me that unless I sign up I cannot use the printer.  Surely this is not right

[GOLD_MASTER]

Hi anndenise,

Your friend is partly right, and you do not need to be confused: the problem is the type of cartridges in your DeskJet 2910, not the printer itself.

When you bought the printer, it came with HP Instant Ink cartridges and 3 months of free ink. Instant Ink cartridges only work while the printer is enrolled in an Instant Ink plan. When your free months ended and you did not take a paid plan, the enrolment ended, so those cartridges stopped working even though they may still contain ink. That is why the printer will not print.

You have two choices:

Option 1 - Enrol in Instant Ink, only if you want a plan: open the HP Smart app on your phone or computer, add your DeskJet 2910, and follow the Instant Ink enrolment. Once enrolled, the same cartridges will work again, and HP will send new cartridges when the ink runs low. You can download HP Smart from the Microsoft Store here:

https://apps.microsoft.com/detail/9wzdncrfhwlh

Option 2 - Use the printer without any plan (best if you print only occasionally): buy standard HP ink cartridges made for the HP DeskJet 2910, remove the Instant Ink cartridges, and install the standard ones. Standard cartridges work without an Instant Ink plan, and you only pay when you need a new one. For a printer that is used rarely, this is the cheaper choice.

To change a cartridge: turn the printer on, open the cartridge access door, wait for the carriage to move to the centre, press the old cartridge down to release it, slide the new cartridge in until it clicks, close the door, and let the printer print an alignment page.

If you choose Option 2, do not sign up for Instant Ink at all. If you choose Option 1, remember that the plan is a subscription, so check the monthly price and how to cancel it before you confirm.

Please let us know which option you prefer, and if the printer still refuses to print after the cartridges are changed, reply with the exact message shown on the printer or on screen.