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‎09-13-2021 02:21 PM - last edited on ‎09-13-2021 02:28 PM by Moderator

HP Recommended
Product: hp officejet pro 9018
Operating System: Mac OS X 10.11 El Capitan

hp office jet pro 9018, asking for ink payment. Printer is locked out.

1 REPLY 1

‎09-16-2021 05:45 AM

HP Recommended

@cman778, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, kindly elaborate on the issue.

What is the exact error? Kindly attach a picture in your next post.

 

Is the printer enrolled in Instant Ink?

Are you using Instant Ink cartridges?

If yes, make sure the printer is connected to the internet and check your HP Instant Ink account page. 

Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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