printer not yet repaired

[Bhanu38]

a month ago, unofficially I gave my hp 670 all in one smart tank printer for E4 repair. in Siliguri hp service technician named Palda, but yet there is no reply from him. I  called him a lots of time but neither he answers or acknowledge me. I am really frustrated.  To get help, I also went to Siliguri hp service center at Biswajit bhawan, Ramkrishna road, west bengal 734001. But no body came forward to solve my problem. Please help me.

[Meghana_10]

Hello @Bhanu38, Welcome to the HP Support Community.
 

Thank you for the information provided. We understand that your HP Smart Tank 670 All-in-One Printer has been with the repair technician for approximately a month for the E4 error, and you have not yet received a clear update regarding the repair status.
 

To help us review the repair history and understand how the printer was submitted for service, please send us the following information via private message Private Messages - HP Support Community:
 

• HP Case Number, if a support case was created.
• HP Work Order Number.
• CSO (Customer Service Order) Number
• Any HP repair/service reference number you received.
• Details of the HP support channel you contacted regarding the repair.
• Copies or screenshots of any HP emails, SMS messages, or other repair-related communication you received.
• The printer's Serial Number and Product Number.

If the printer was taken directly to the service center

If you visited the service center independently rather than having the repair arranged through HP Support, please also provide a clear copy/photo of the HP Work Order Slip, job sheet, service receipt, or acknowledgement slip given to you when the HP Smart Tank 670 was handed over.
 

Please ensure the document clearly shows the available work order/service reference number and date the printer was submitted.
 

For your privacy, do not post the serial number, phone number, address, service paperwork, or other personal information publicly. Please share these details only through private message.
 

Once we have the available case and repair information, we can better understand the service history and assist you with the appropriate next steps.

Have a great day!