printer offline error

[Conniebid]

Printer all of a sudden went to offline, cannot connect with network HPinstant.  But I am able to print just fine, I cannot find how to fix this please someone help

[Nal_NR]

Hi @Conniebid

Welcome to the HP Support Community. 

I'd like to help!

Please download and run the HP Print and Scan Doctor from this link 

If the issue still persists, try the below steps.

goto Control Panel > Devices and Printer > Add a Printer.
in the window displayed, select "Add a printer using TCP/IP address or hostname" and then click NEXT
Select "Create a new port - "Standard TCP/IP port" and then click NEXT
Now type in the printer's IP address under the "Hostname or IP address" box, then click on the NEXT button. "Detecting TCP/IP" would start.
After which click the NEXT button and then in the next window under "Manufacturer" select HP, and then from the right pane, select "HP Deskjet 2622" and click NEXT.
And then follow the on-screen instructions to complete the process.
Now open the document you want to print, under the PRINT dropdown select the printer that was installed using the above steps. And now click the PRINT button to start to print
 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Conniebid,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Conniebid,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.