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karensjewelryat
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Message 1 of 6
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printer wont print after cacelling hp instant ink program and installing new cartridges

8710
Microsoft Windows 10 (64-bit)

printer said install new cartridges to set up so cancelled instant ink program as there was plenty of ink left in them then bought new ones at the store (oem) and installed them still says to install new ones and ink is full

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HP Support Agent
HP Support Agent
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Message 2 of 6
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printer wont print after cacelling hp instant ink program and installing new cartridges

Hi @karensjewelryat

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) Are you getting any error message? 

2) Are you using a genuine HP ink cartridges?  

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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bigbillspero
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Message 3 of 6
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printer wont print after cacelling hp instant ink program and installing new cartridges

printer says to restart instant ink to be able to print.  If I have to buy another printer my love affair with HP will be over.  I never received new cartridges the ones in my printer are the original factory shipped with the printer how can they be locked out? 

HP Support Agent
HP Support Agent
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Message 4 of 6
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printer wont print after cacelling hp instant ink program and installing new cartridges

Hi @bigbillspero

 

Looks like you have an Instant Ink ready printer which means your account gets activated when you enroll the printer in Instant Ink. The set up cartridges you receive become Instant Ink cartridges once the enrollment is complete. As you have cancelled the account, you'll have to replace them with the regular ink cartridges. 

 

To know more, please reach out to the HP Support in your region regarding this. 

 

Have a great day! 

 

 

Asmita
I am an HP Employee

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karensjewelryat
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Message 5 of 6
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printer wont print after cacelling hp instant ink program and installing new cartridges

yes i bought new ink and error mesg. wont change they are the right inks so i still dont know why it wont print how do you get rid of the error mesg ?

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bigbillspero
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Message 6 of 6
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printer wont print after cacelling hp instant ink program and installing new cartridges

Not the answer I was hoping for but it makes sense. At 60 bucks for a set of cartridges, probably cheaper to buy a new printer. This type of locking the customer in doesn't make me want another HP. 

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