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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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printer wont stop trying to connect to instant ink

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HP ENVY 5530

I cancelled my Instant Ink SUbscription over 4 years ago. Every single time i go to print from my printer, it prompts me ot connect to instant ink, or I cannot print. I have found a way around it, but would rather the printer not try to connect EVERY SINGLE time. How do I stop it from trying to connect?

Please Connect Printer to HP Connected"

Your printer needs to be connected to update its HP Instant Ink status. Press OK on the printer front panel message to connect"

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@asrollin Welcome to HP Community!

The best and only way to resolve this issue is to disable or turn off web services and here's what you need to know about it before you proceed:


After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Connected accounts, or no longer plan to use web-connected printing services.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

  • HP ePrint email: Disables the HP ePrint printer email address.

  • HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.

    • Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.

    • To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Connected.

  • Print Anywhere: Disables the Print Anywhere feature.

  • HP Printer Apps: Disables all HP Printer Apps.

Read the section that matches your printer control panel type for steps to turn off Web Services.



(By the end of this article all the issues should be resolved)


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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