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‎01-25-2020 03:54 PM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows 10 (64-bit)

I have an HP ENVY 7640 and keeps giving me error message saying cartridge cannot be used until printer is enrolled in HP instant ink. My question is why do I have to be enrolled? However I have enrolled and still get message. After one has purchased product shouldn't they be able to determine where they get there ink from? Just saying why should you have to keep ties with hp?

1 REPLY 1

‎01-28-2020 05:05 AM

HP Recommended

Hi @Roger108

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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