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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Roger108
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printer

HP Recommended
HP ENVY 7640
Microsoft Windows 10 (64-bit)

I have an HP ENVY 7640 and keeps giving me error message saying cartridge cannot be used until printer is enrolled in HP instant ink. My question is why do I have to be enrolled? However I have enrolled and still get message. After one has purchased product shouldn't they be able to determine where they get there ink from? Just saying why should you have to keep ties with hp?

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asmita6658
HP Support Agent
HP Support Agent
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Hi @Roger108

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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