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‎05-06-2023 10:26 AM - last edited on ‎05-06-2023 12:58 PM by Retired

HP Recommended
Product: HP ENVY Photo 7830 All-in-One Printer

my credit card was blocked, now is avaiable but the printer still doesn't work. i need my subscription back. can you help me?

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1 REPLY 1

‎05-09-2023 12:08 AM

HP Recommended

Hi @Fabiana2,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Was there any payment pending?

Is the credit card updated and active?

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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