problem with my printer will not print until resolved

[cadilady]

all i know i went to use printer says will not print until hp issue is resolved or something like that

[Kuroi_Kenshi]

Hi @cadilady,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP printer issues preventing printing!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Error Messages:

• Look at the printer display screen or your computer for any specific error messages or codes that provide more detail about the issue.

Ensure Connectivity:

• Verify that all connections between your printer and computer are secure.
• If using a wireless connection, ensure that the printer is connected to the correct network.

Update Printer Drivers:

• Visit the HP Support website to download the latest drivers for your printer model. Outdated or corrupted drivers can cause issues.

Check Ink or Toner Levels:

• Make sure that the printer has adequate ink or toner. Low ink levels can prevent printing.

Restart Devices:

• Power cycle both the printer and your computer by turning them off, waiting for a moment, and turning them back on.

Perform a Printer Reset:

• Disconnect the printer from the power source.
• Hold the power button for about 15 seconds to discharge any residual power.
• Reconnect the power and turn on the printer again.

Review Print Queue:

• Clear the print queue on your computer to ensure there are no blocked jobs preventing new jobs from processing.

Check for Firmware Updates:

• If the printer is operational enough to access settings, check for any applicable firmware updates which might resolve underlying issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,