10-31-2019 09:15 AM
Bought this printer for elderly parents two years ago. They left it in the box until now. Black ink cartridge shows "full" but won't work; tried reviving and nothing helped. Printer came with free Instant Ink for life (15 pages/month), and I would like to not have to buy the $40 replacement ink cartridge. Any chance HP would send me one in good faith? Thanks!
11-02-2019 10:31 AM
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