"Security Session Expired" keeps popping up when I try to change my shipping address

[Katie521]

Hi there, I cannot access the "Change Shipping Address" page. I keep receiving the message "Security Session Expired" even though I just logged into the account.

I recently moved and need to change my address to continue to receive ink cartridges as part of the Instant Ink program. 

Thank you.

[A_Gayathri]

Hi @Katie521,

Welcome to the HP Support Community

I understand you set up your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to this document: HP Instant Ink - Manage your account

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Katie521 · Accepted solution]

Hi Gaya1239,

Thank you for responding! I reached out to chat during business hours, and they directed me to use the incognito browser to overcome the error message. This chat agent's solution worked and I was able to change my address.

Thanks again,

Katie

[A_Gayathri]

HI @Katie521 ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

Have a great day ahead! 

Gaya1239 

HP Support