• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎07-14-2021 08:25 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When signing in to my Instant Ink account, I am greeted with a message which says "Something unexpected happened - We're sorry, but something went wrong. Sign out of this account now and try signing in again later."

 

This seems to have happened to other people recently, and I have had similar issues trying to log into my account many times previously - to the extent where I feel I would prefer to cancel my plan so I do not continue to be billed with no way of accessing my details. I also attempted to resolve this through the virtual agent, but had no luck getting anywhere near to it understanding my issue.

22 people had the same question
4 REPLIES 4

‎07-18-2021 09:27 AM

HP Recommended

@5945323456

 

Welcome to the HP support community.

 

I understand that you are unable to sign in to your HP instant ink account.

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎07-25-2021 05:24 AM

HP Recommended

The signon will fail if the printer is offline, that is, the computer is not on the same network as the printer and therefore unable to communicate with it.  I resolved this issue by connecting my laptop to the same WiFi network as the printer.  The laptop normally has a wired connection to my network but the HP printer has a WiFi connection.  After I added the WiFi access to the laptop, the signon to HP Instant Ink completed successfully.

Was this reply helpful? Yes No

‎07-27-2021 05:57 AM - edited ‎07-27-2021 05:57 AM

HP Recommended

The only option I'm being given to speak to someone when following these steps appears to be the HP Phone Support which has a fee attached. I don't believe I should be required to pay to speak to someone just to be able to cancel my billing - is there another way to find the web form?

 

Unfortunately, ensuring the printer was connected to the same WiFi network didn't solve the problem either.

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-05-2021 08:57 AM

HP Recommended

Same problem here since many months.
HP support doesn't care anymore and doesn't reply. I don't have access to any paid invoices.

Oliver Droege
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.