re-enroll my previous printer

[Tiffyliu]

I accidentally canceled my connected printer on May 13. I would like to reconnect the same printer and restore everything as it was.

My Instant Ink plan itself was not intended to be canceled, and I have already paid for the full annual plan. However, I noticed that I was charged for an additional month after this happened. Could you please help review and refund the extra charge?

Thank you very much for your help.

[Dragon-Fur]

@Tiffyliu 

Welcome to the HP Community --

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@Tiffyliu wrote:

I accidentally canceled my connected printer on May 13. I would like to reconnect the same printer and restore everything as it was.

My Instant Ink plan itself was not intended to be canceled, and I have already paid for the full annual plan.

However, I noticed that I was charged for an additional month after this happened.

Could you please help review and refund the extra charge?

Thank you very much for your help.

---

I believe the annual plan is structured different from the monthly subscription --

Regardless, you might best talk to Instant Ink Support to make sure you receive the specific help you need.

HP Instant Ink account subscription, billing, and cancellation

Section I cancelled my service but then decided to keep it

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  -- Contact Instant Ink Support --

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Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

  Scroll up / down to "Additional Support"

  Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

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