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Microsoft Windows 11

Following separation I ended up with my printer but it's enrolled onto my ex-partner instant ink account. How do I remove it from there as I do not have acces to that account. I want to be able to use the printer and enroll it into a new subscription. i have seen that a factory reset can be performed specific to my printer.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Chewbacca124,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

If the printer is still enrolled to a different account, you need to cancel the account and re-enroll it again.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Rachel571 

HP Support

.
Sneha_01- HP support

View solution in original post

1 REPLY 1
HP Recommended

Hi @Chewbacca124,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

If the printer is still enrolled to a different account, you need to cancel the account and re-enroll it again.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Rachel571 

HP Support

.
Sneha_01- HP support
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