replacement instant ink carts not working

[mike986]

New instant ink carts don't print. Old ones expired but still work in printer altho' faint because expired. Both new and old swapped out several times. Old work, new don't. My instant ink account is current and paid up.

[Kuroi_Kenshi]

Hi @mike986,

Thanks for reaching out! It’s odd that your new Instant Ink cartridges aren’t working while the expired ones still do. Let’s get this sorted for you.

I’ll need a few details to check what’s going on. Please reach out privately, and I’ll take a closer look to get your printer back up and running!

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link aswell: Click Here

We're looking forward to helping you get back up and running! 

Best Regards,