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Carole65
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replacing papertray

I have a HP Envy 120   printer message told me papertray was blocked so i took it out & now cant replace it?

 

 

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replacing papertray

@Carole65

 

Welcome to the HP Support Community.

 

Make sure, you're doing this: ❑ Pull out paper tray. ❑ Slide paper-width guides outward. Remove any other media previously loaded. ❑ Insert stack of paper into center of paper tray with short edge forward and print side down. Push stack forward inside tray until it stops. Load media 15 Print ❑ Slide paper-width guides inward until they stop at edge of paper. ❑ Close paper tray.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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