restore factory settings to delete admin password on a goodwill purchased OfficeJet 6830

[mq1955satx]

I have purchased an HP Officejet Pro 6830 and I'm unable to restore factory settings to delete admin password on a goodwill purchased Officejet 6830. the printer goes through the restore process but when I try to go the instant Ink process it states that "Web Services have been disabled. HP Instant Ink will not work properly.

[TEJ1602]

@mq1955satx, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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