cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
90
Flag Post

restore factory settings to delete admin password on a goodwill purchased OfficeJet 6830

HP Recommended
Example: HP OFFICEJET PRO 6830
Microsoft Windows 10 (64-bit)

I have purchased an HP Officejet Pro 6830 and I'm unable to restore factory settings to delete admin password on a goodwill purchased Officejet 6830. the printer goes through the restore process but when I try to go the instant Ink process it states that "Web Services have been disabled. HP Instant Ink will not work properly.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,871 12,848 1,012 976
Message 2 of 2
Flag Post
HP Recommended

@mq1955satx, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation