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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎07-12-2025 09:51 PM

HP Recommended
Product: HP DeskJet 4255e All-in-One Printer
ri-Color

Jul 11, 2025

Qty1

Not available yet

Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink
1 REPLY 1

‎07-15-2025 08:51 AM

HP Recommended

Hi @Olivier2025,

Welcome to the HP support community.


I believe you are looking for your ink shipment. Is that correct, or could you elaborate on the issue for better understanding?

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

 

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

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