rollover pages

[LMink]

I currently have 300 rollover pages in my account. It is my understanding through talking with AI that if I choose a smaller plan, then I will lose these rollover pages. I will only be able to keep the amount of rollover that is allowed for that new plan. My question that AI could not answer is… If I pause my account for the allowed three months, time, will I lose my 300 rollover pages that have accumulated in my account?

[Dragon-Fur]

@LMink 

Welcome to the HP Community --

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@LMink wrote:

I currently have 300 rollover pages in my account.

It is my understanding through talking with AI that if I choose a smaller plan, then I will lose these rollover pages.

I will only be able to keep the amount of rollover that is allowed for that new plan.

My question that AI could not answer is…

If I pause my account for the allowed three months, time, will I lose my 300 rollover pages that have accumulated in my account?

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We have the same information that is available to you, I think.

True -- Rollover Pages are defined in several places in the contract -- all agree on the number and the method used to accrue the extra pages.

My interpretation of "Vacation mode"  might be different than yours.

I read  3. "Pause" Vacation Mode to mean that you do not lose your current standing (plan, accrued rollover pages).  I believe you cannot print during "vacation mode", so there's that.

Instant Ink Contract / Terms of Service document - USA

Section

Promotions Schedule
Additional Terms and Conditions

Item 3

 Instant Ink - Terms of Service - USA

True -- With just the one paragraph dedicated to "Pause", there might be room for misunderstanding.

Were it mine to do, I might re-read the Terms of Service contract and then contact Instant Ink Support with any followup questions or concerns.

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