scammed while attempting to get information on ink

[Druidmom]

I called HP customer support for printers to see what ink to buy for my printer as the ink I bought would not work. After much discussion the agent said they needed remote control of my computer to "fix" some things and then they could tell me the ink type. I gave them remote control. They had me log onto my bank to supposedly to check to see if I received a refund from them. They said I had been charged unfairly....made no sense but I opened my bank account while they had control. They made it appear as if HP deposited 3400$ into my checking account. Then they asked me to drive to my bank and withdraw the 3400$ in 100$ bills and send it back to "HP" via the address they will provide me. I became suspicious and told them I was calling my son. (I am 67 yo) I hung up and called  my son. He told me to shut down my computer and call the bank immediately and put a freeze on my account. I did. There was no extra money in my account. The only 3400$ was my own 3400$ that I personally had before they laid their greedy eyes upon it. I have been trying to contact HP to notify them of their employees fraud.

[Dragon-Fur]

@Druidmom 

First, please read our public service announcement -

Welcome to the HP English Community --

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<< Warning - Read >>

Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

HP Support does not free post support phone numbers on nor does HP Support free post Chat links.

Your computer is not full of bugs.

Do not trust "support numbers" that show up in Tags. 

Do not wander around on the Internet looking for HP help.

There be vermin afoot.

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

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You were never talking to HP - Not at all.

I am sorry you were trapped.

No legitimate company would do this - not one.

There are thousands of scam sites on the Internet --

It is easy to think you are one place when you are really in the hands of people who mean you harm.

The worst of these sites are sneaky, conniving, professional shysters, who prey on everyone they can trap.

The Internet is both wonderful and a dark and dangerous place.

I'm glad you did not give the thieves your money.

Unfortunately, the news gets worse.

Having let the scoundrels into your computer enabled the thieves to access pretty much everything not tied down behind encryption.  This includes your personal files, any pictures, documents, records.

At the least, change all your passwords.

Scan your computer with your security software. 

And, no, don't go looking for new software, you might get scammed again.

Ask your son for help.

Report the problem to the authorities.

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READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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What can we do?

I have sent your concerns to our Community Moderator team.

Should there be an answer, please look for a message here before the agent uses other methods to contact you.

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Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product.

One dot, one letter, a single space out of place can land you on the dark side.

• HP Support  HP World-Wide Support
• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Help with Instant Ink - HP Instant Ink Support - Website 
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

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Do not be a victim.

Stay vigilant.

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Real people who own, use, and support HP devices.

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