scanned document not uploading into computer

[ECI1]

Scannned documents not uploading into computer

[zoey7886]

@ECI1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Document Upload Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing difficulties uploading scanned documents to your computer, you may want to try the following steps:

Ensure Software and Drivers are Installed Correctly:

• Make sure that the scanning software and drivers for your device are properly installed and up-to-date. Verify that the Samsung Easy Document Creator is installed along with any necessary drivers.

Check Connection:

• Confirm that your scanner is correctly connected to your computer. This could be through a USB connection or network connection. If using a network connection, ensure that both the scanner and the computer are on the same network.

Review Device Selection:

• In the Samsung Easy Document Creator, check to ensure that the correct device is selected. Use the magnifier icon to search for available scanners and confirm your device selection.

Adjust Scan Settings:

• Verify that the scan settings are configured correctly for your needs. You can adjust options such as image type, resolution, and size.

Import Existing Files:

• If scanning directly to a computer is problematic, try importing existing scanned files through the Samsung Easy Document Creator. This could bypass scanning issues.

Check Save Location:

• Ensure that you have selected the proper save location for your scanned files. Make sure this location is accessible on your computer and there is enough disk space available.

Security and Network Limitations:

• If uploading to a network location or social networking site, ensure network permissions allow file uploads, and check for any restrictions that might block the process.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards, 

[Davissree]

Ensure your printer/scanner is properly connected to your computer via USB or Wi-Fi. If using Wi-Fi, verify your network is stable and that the printer is connected to the same network as your computer.