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- HP Community
- Apps, Services & Software
- HP Instant Ink
- sent a black cartridge but colour cartridge shows as empty

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01-03-2022 04:46 AM
You sent me an ink cartridge (black) which was the only cartridge in the box and after i installed it, the printer came up with a cartridge error showing me the colour one was empty
01-04-2022 08:51 AM
Hi @acadacauk,
I'd like to help!
I understand you are facing a cartridge error.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping!
Have a great day!