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‎06-30-2023 08:29 AM - last edited on ‎07-03-2023 10:25 AM by HP Administrator

HP Recommended
Product: HP ENVY 5030 All-in-One Printer

hi got a problem with my printer it saying The printer could not connect to the web services. so not getting any inks send to me,

1 person had the same question
1 REPLY 1

‎07-03-2023 07:08 AM

HP Recommended

Hi @Tem15,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I suggest that you follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 


You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 


5. Click the Web Services tab again.
6. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
7. If prompted, choose to allow the printer to check for and install printer updates.
8. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.


You may refer to this document to setup webservices: https://support.hp.com/in-en/document/c05329102 

 

I hope this helps.

Have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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