terminate the configuration ( impossible to print )

[Benji92]

Hi there 

I am un contact with whatsapp ho assistance , without any success 

since 48 jours i can’t print anymore , not possible in Wi-Fi Direct or with the app 

assistance first made me reste all , i put away VPN 

i and that tried a lot of things 

and a the end of their day work , they wrote me that the cause was my facturation informations the issue 

«  instant ink «  for 6,99€ 

but in fact , i changed my infos «  new visa » 24 hours before 

and money of course is on my bank account , so now i am asking to other users , that maybe have been suffering of the same issue that me 

anybody knows how to fix my issue ?

each time it’s blocing on the machine ( account issue )  and on my IOS IPHONE 15 

impossible to terminate configuration 

Best regards 

[Irfan_06]

Hi @Benji92,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that is not printing.

To understand the issue and help you, please share the details listed below:

- Is your printer connected to your home network or wifi direct on the printer?

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Benben92000]

Hi Irwin6

first a big thank you , to try to help me 

Last Time I have been able to print was monday ( 6 days ago ) 

i began with HP whatsapp assistance wednesday 

48 hours later , after a lot of tests , resets etc 

they told me issue was instant INK , i success to change my account instant INK friday evening with good facturation informations and Even paid 1$ 

router is ok 

printer is connected on it By wifi 

Wi-Fi Direct is ok 

i am using iPhone 15 without VPN

previous instant INK mail adress account was inactive 

HP. Changed it 4 me 

, but I can’t «  terminate configuration of instant INK , this is what is blocking me , for all kind of prints 

many thanks

best 

[Benben92000]

Sorry 

i usually use Wi-Fi Direct 

and also HP Smart 

all know navigators havé been tried 

the both now does not work , cause i can’t terminate inscription 

Best 

[Irfan_06]

Hi @Benji92,

As you afre facing an issue printing from your instant ink service. To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Benben92000]

Hi again 

when i click on your link = you don’t havé enough privilège etc 

thank’s a lot anyway 

[Irfan_06]

Hi @Benji92,

Private message has been enabled for your account. I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support