the printer can not connect with my instant ink account

[muddykwok]

Hello,

I recently purchased or received an HP printer, but I am unable to register it to my HP Smart account. I received the following error message:

“This printer is associated with another account. You can use this printer and the HP Smart app to print, scan, copy, and more, but you will not have access to cloud features like Print Anywhere.”
Error Code: UA_400_EB0000U0422

Could you please help me unlink this printer from the previous account so that I can register it with my own HP account?

Printer Model: HP DeskJet 2755e
Serial Number: [edited]
Error Code: UA_400_EB0000U0422

If needed, I can provide proof of purchase.

Thank you very much for your assistance!

Best regards,
Yu Guo

[Garp_senchau · Accepted solution]

@muddykwok, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I suggest you refer to this guide: Instant Ink account management | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[muddykwok]

Thank you, the problem is solved. I bought two ink cartridges and replace them. I wonder if I can add this printer to the instant ink plan after using up these two ink cartridges.

[Garp_senchau]

Hey @muddykwok, 

Thank you for your response

I’m happy I could be of help! And yes, you can definitely subscribe to the Instant Ink program, as your printer is compatible with it.

You may refer to this guide: Instant Ink account management | HP® Support

Regards,