tplink router connection problems with HP Instant Ink.

[gkirk]

I get this message when I try to look at my Instant Ink status

To print with Instant Ink cartridges, you’ll need to connect your printer to the internet via Wi-Fi or ethernet.

I have check my configuration on the printer and all is correct.  

[Pallipurath]

Hi @gkirk,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you're unable to access your Instant Ink status due to network connectivity issues, I would request you to please follow the steps:

Verify Printer Connection to Network

• Wi-Fi Connection: Ensure your HP printer is connected to the correct Wi-Fi network. You can print a network configuration page from your printer to verify it's on the correct SSID.
• Ethernet Connection: Check that the Ethernet cable is securely connected to both the printer and the router, if applicable.

Router Configuration

• Network Band Compatibility: Make sure that your printer is connected to a 2.4GHz network, as many printers are not compatible with 5GHz networks.
• Access Router Settings: You can access your TP-Link router settings by entering 192.168.0.1 or tplinkwifi.net in a web browser.
• DHCP Settings: Confirm that DHCP is enabled to automatically assign IP addresses to connected devices.
• Firewall and Security Settings: Check whether any firewall or security settings might be blocking your printer's IP address from accessing the internet.

Update Firmware

• Router Firmware: Ensure your TP-Link router's firmware is up-to-date. Check and apply updates through the router’s admin interface.

Restart Devices

• Power Cycle Devices: Restart your TP-Link router and printer to refresh the connection. Disconnect the power supplies, wait for about a minute, then reconnect and power them back on.

Check Printer Settings

• Web Services/EPrint: Ensure that Web Services or HP ePrint is enabled on your printer, as these services are necessary for Instant Ink functionality.
• Printer Firmware: Use the HP printer software on your computer to check for and install any available printer firmware updates.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.