unable to link (previously owned) computer to myself or purchase instant ink

[RWilliams84]

I need to remove/unlink previous owner of printer I acquired from my aunt who died in July and now I want to use the printer and possibly add instant ink moving forward, however, I am unable to link the printer to instant ink I continue to get this Error Code: UA_400_EB000U0422 hp error code

Printer Model= DeskJet 2752e

I am unable to ad MY information to the profile, concerned if she (JCarroccio) was enrolled in instant ink and since she is no longer alive, that I may be unable to continue to use the printer - which by the way was added to my devices via wifi but at various places within the account and app, shows NO printer connected. This new to me printer replaces my old person HP Color Jet photo smart something or other, which I already discarded as my aunts printer is only a few years old......so I am literally going in circles to move forward making her printer my own - BTW I did see the warranty expired in July 2024 - but again unaware of if she was an instant ink customer   

PLEASE HELP   Thanks Richard W

[A_Gayathri]

Hi @RWilliams84,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[RWilliams84]

was the previous owner (she died in July 2024)