updating my debit card details

[paul_NI]

I have spent the past three days on and off trying to update my debit card details in total frustration 😫. I have mashed every link on the instant ink smart page numerous times. Other than being able to get up my account page which has no reference or links to changing or updating my payment details I am totally lost. I am now at the point of firing this accursed printer into the bin and going out and buying a nice shinny new Canon printer as even their virtual agent is about as useful as a chocolate fire guard on this matter!

[Dragon-Fur]

@paul_NI 

Presumably this is how it works:

HP Instant Ink - Resolve a 'Payment Problem' Message

No Joy?

Two options:

1. Contact Instant Ink Support in your region. Support Contact information is included in your Terms of Service Contract.
2. Wait for an agent to find and respond to your message here in our user community.

For the first one:

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink Support - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example, Read Check to see if your HP printer works with Instant Ink

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the tiny print area, look for and click on the link for instantink.hpconnected.com/terms

Need Help?

Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.

The Terms of Service contract provides contact information, usually in the very first section.

Examples of the Terms of Service Contract

 Instant Ink - Terms of Service - USA

>>>  Instant Ink – Terms of Service - UK

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[paul_NI]

Hello Dragon_Fur,

Thank you for your suggestion and help much appreciated 🙂.

What has galled me the most is that they have locked me out of the printer it is not usable. Which in my opinion is depriving me of using my own property i.e. the printer. Having thought further on this matter I have decided that this is unacceptable practice and am now dumping the printer and shall purchase a new printer and it will certainly not be a HP product. Thank you again for your advice.

Best regards, Paul Medland.

[Kumar0307]

@paul_NI, Welcome to the HP Support Community!

Apologies for the inconvenience caused. As the issue is related to payment and cards, for security reasons, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!