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shellsea
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Message 1 of 2
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warranty

envy 420 series

Two problems.

1, my replacement printer, after printing a few pages, stopped printing with the error message to install the instant ink program,  but when i try to add the printer it says can't complete the instalment because I'm not on the instant ink programme. I

2 Do I have any warranty rights? My other printer stopped working while still under warranty but it turns out that hp have replaced it with a printer whose warranty expired 2 years ago. Mine still had 3 months to go.

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HP Support Agent
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Message 2 of 2
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HP Recommended

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warranty

Hi @shellsea

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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