web services not enabled

[kelly1989]

trying to set up instant ink again stopped it while i moved and it saying web services not enabled how do i enable it cant print nothing no ink. please help

[Nal_NR]

Hi @kelly1989,

Welcome to the HP Support Community. 

I'd like to help!

Refer to this document and see if that helps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[kelly1989]

hi it says its enabled but its still saying that the web service are not enabled so still wont let me do it also says my whole printer is unable now how do i factory reset it

[Nal_NR]

Hi @kelly1989 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!