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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-19-2020 01:30 PM

HP Recommended
Product: HP pavilion all in one desktop pc

I’d be grateful for some support. 
my computer will not start up, when I use the power button button the display says

 

”checking media presence”

”no media present”

 

I am concerned as I am unable to access the bios. I have tried f1 right through to the highest. I have also tried using windows and b. Any further advice would be most appreciated. If I can access the bios I can restore it.

 

thank you

6 REPLIES 6

‎01-21-2020 04:34 PM

HP Recommended

@Greend1989

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎01-21-2020 11:52 PM

HP Recommended

This did not work. I still get no further than "no media found". Any other ideas?

 

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‎01-22-2020 02:03 PM

HP Recommended

@Greend1989,

 

Are you able to boot to BIOS?

Did you try running the hardware diagnostics?

 

Cheers!

The_Fossette
I am an HP Employee

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‎01-22-2020 11:39 PM

HP Recommended

No, I am completely unable to access the bios. I have tried all of the f buttons, tried using escape, I even read somewhere that some devices use the windows key and b or the windows key and v. Nothing seems to work at all. Ca not get off this screen.

20200122_181559.jpg

 

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‎01-22-2020 11:39 PM

HP Recommended

No, I am completely unable to access the bios. I have tried all of the f buttons, tried using escape, I even read somewhere that some devices use the windows key and b or the windows key and v. Nothing seems to work at all. Can not get off this screen.

20200122_181559.jpg

 

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‎01-23-2020 07:01 PM

HP Recommended

@Greend1989

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

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