• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-19-2020 01:30 PM

HP Recommended
Product: HP pavilion all in one desktop pc

I’d be grateful for some support. 
my computer will not start up, when I use the power button button the display says

 

”checking media presence”

”no media present”

 

I am concerned as I am unable to access the bios. I have tried f1 right through to the highest. I have also tried using windows and b. Any further advice would be most appreciated. If I can access the bios I can restore it.

 

thank you

6 REPLIES 6

‎01-21-2020 04:34 PM

HP Recommended

@Greend1989

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-21-2020 11:52 PM

HP Recommended

This did not work. I still get no further than "no media found". Any other ideas?

 

Was this reply helpful? Yes No

‎01-22-2020 02:03 PM

HP Recommended

@Greend1989,

 

Are you able to boot to BIOS?

Did you try running the hardware diagnostics?

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-22-2020 11:39 PM

HP Recommended

No, I am completely unable to access the bios. I have tried all of the f buttons, tried using escape, I even read somewhere that some devices use the windows key and b or the windows key and v. Nothing seems to work at all. Ca not get off this screen.

20200122_181559.jpg

 

Was this reply helpful? Yes No

‎01-22-2020 11:39 PM

HP Recommended

No, I am completely unable to access the bios. I have tried all of the f buttons, tried using escape, I even read somewhere that some devices use the windows key and b or the windows key and v. Nothing seems to work at all. Can not get off this screen.

20200122_181559.jpg

 

Was this reply helpful? Yes No

‎01-23-2020 07:01 PM

HP Recommended

@Greend1989

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.