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Honor Student
Posts: 2
Member Since: ‎01-10-2018
Message 1 of 4 (79 Views)

Error in printing

Product Name: HP Deskjet 1010
Operating System: Microsoft Windows 10 (64-bit)

I have used my printer Deskjet 1010 for a year now. Last week when I tried to print something, there was a message error of "Cartridge Damaged", so I replaced both cartridge (Black and Color). But the printer is still showing message of Cartridge Damaged, refused to print, and I already tried using the steps from the Help page (which is cleaning the cartridge).

 

What should I do to solve this? I can't afford to get new cartridges (in Indonesia, the cartridges aren't exactly cheap) and the service center doesn't open on weekends.

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HP Support Agent
Posts: 8,458
Member Since: ‎07-19-2016
Message 2 of 4 (51 Views)

Re: Error in printing

Hi @Ridyananda,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting a cartridge error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

http://hp.care/2ARmwBN

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎01-10-2018
Message 3 of 4 (46 Views)

Re: Error in printing

Hi. Thanks for responding.

 

Anyway, I used it about three weeks ago, and after that I had to leave town for the holidays. I did the troubleshooting steps provided, like changing the cartridges (I completely changed the previous ones even though there's still some left) and cleaning the cartridges too. And I didn't make any hardware change. I just had to re-install the software because my laptop was acting up and I reinstalled my Windows 10 (64). I have tried everything from removing and reinserting, to replacing the cartridges.

 

What can I do next?

HP Support Agent
Posts: 8,458
Member Since: ‎07-19-2016
Message 4 of 4 (31 Views)

Re: Error in printing

Hi @Ridyananda,

 

Thank you for the information.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03669725

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation